We conduct background research to ensure that the campaign is targeted to the right audience. We identify a target group for whom your company's services are relevant and meaningful and who have purchasing readiness. A good outcome is achieved by targeting a sensibly defined segment where there are enough prospects to initiate marketing efforts. 

Services for Customer Profiling

• Assessment of Customer Database Health
• Customer Database Cleansing
• Definition of Target Audience
• Definition of Buyer Persona
• Designing Targeted Messages for Specific Audiences

• The geographical distribution of the customer base and relative market shares in different regions
• The demographic backgrounds of customer groups
• The purchasing and consumption behaviors of customer groups
• Based on the analysis, a report is generated along with recommendations for action

Databases, Building Target Groups, and Lead Generation

We search for functional and up-to-date databases and build your target groups using digital solutions. 

Database Services

In conjunction with campaigns, you'll receive both B2B and B2C databases for telemarketing or multi-channel campaigns.

Lead Generation 

We collect leads through various channels. Once we understand your target audience, we know where to reach them and how to get them interested in leaving their contact information.

Our lead generation channels include social media and social media campaigns, newsletter pipelines, campaign websites, and online or live events.

With decades of experience, we know how to build a successful telemarketing project, and we're happy to share that knowledge with you. We understand the customer journey and how to extend their lifecycle. Let's map out the path clearly together before we begin.

Our extensive experience in telemarketing combined with Finland's most experienced sales team ensures that we achieve the best possible results from telemarketing.  

B2C telemarketing services

• Sales calls
• Activation calls
• Appointment scheduling
• Monitoring and follow-up of marketing campaigns
• Customer service calls
• Market research interviews
• Surveys and feedback calls
• Welcome calls to new customers
• After-sales services and maintaining customer relationships
• Training calls and demos

Every donor or supporter is important - so let's hold on to them by taking care of them. We thank and inform your supporters through various channels and keep them personally updated on what your organization has achieved.

We keep you constantly updated on the progress of the project by providing regular reports on results and project development. We analyze the results carefully and utilize them for further development of the project.

We also offer the possibility of real-time result tracking. The results can be directed straight to your CRM system.

Our reports may include:

• Campaign Results
• A detailed overview of the campaign's performance, such as the number of calls, response rate, and other important metrics that we've set before the project began.
• Customer Feedback Summary
• A summary of customer feedback, including comments, questions, and suggestions from customers.
• Analysis and Conclusions
• A deeper analysis of the campaign's performance and its impact on the company's goals. This section includes suggestions and recommendations for improving future campaigns.
• Visual Reports and Charts
• Graphical representations of the campaign's performance, helping to visualize results and trends easily and present results effectively.